From paper cards
to tap & go
How Pro-Gym Pula modernized member access with digital wallet passes and NFC technology across three locations.
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Pro-Gym Fitness
Pro-Gym is the largest premium fitness center in Pula, Croatia, operating three locations across the city. Known for state-of-the-art equipment, personal training programs, and group fitness classes, Pro-Gym serves a diverse community of fitness enthusiasts — from casual gym-goers to competitive athletes.
With a growing membership base and three separate facilities to manage, Pro-Gym needed a unified, modern solution to replace their paper-based card system and streamline the check-in experience for both members and staff.
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Replacing Paper Cards at Scale
Three locations, hundreds of members, and a system stuck in the past.
Fragile & forgettable
Paper membership cards were easily lost, damaged, or left at home — causing friction at reception and frustrating members.
Zero security
Paper cards were trivially easy to forge — anyone could write a fictitious expiry date or copy a card entirely. There was no reliable way to verify authenticity at the door.
Peak-hour bottleneck
Manual identity verification at the front desk created queues during rush hours across all three locations.
Slow onboarding
New member onboarding required writing out and handing over paper cards, creating delays between sign-up and first visit.
Access limitations
One location needed automated access control to allow extended-hours entry without permanent reception staff.
Before & After Walletap
Implementation Journey
Discovery & Setup
We analyzed Pro-Gym's existing workflow — paper membership cards, manual check-ins, and three reception desks. The Walletap platform was configured with Pro-Gym's branding in a single session.
Pass Design & Distribution
Custom Apple Wallet and Google Wallet passes were designed with Pro-Gym's green-and-black branding, including member name, membership type, validity, and arrival count. Passes are delivered via SMS or messaging app — members simply tap the link, and the pass is added to their phone wallet in seconds. No app download, no registration, no login.
NFC Reader Deployment
VTAP NFC desktop readers were installed at each of the three reception desks, connected to the Walletap desktop application. Staff can instantly verify memberships with a tap. One location also received a VTAP100 PRO standalone reader that automatically validates membership status and triggers the door to open — fully hands-free entry.
Go Live & Results
From day one, members embraced the new system. The elegant, frictionless onboarding — a single message to the member's phone — led to rapid adoption. Pro-Gym reported a noticeable spike in new member sign-ups, attributing it to the modern, tech-forward experience that differentiates them from competitors.
Always in Their Wallet
Every Pro-Gym member receives their digital membership pass via a simple message. One tap adds it to Apple Wallet or Google Wallet. No app to download. No account to create. No password to remember.
The pass displays the member’s name, membership type, validity date, and current arrival count — all updated in real time. When they arrive at the gym, they simply hold their phone near the NFC reader. Membership is verified instantly, and they’re in.
Delivered via SMS or messaging app in seconds
Works on Apple Wallet & Google Wallet
No app download, no login, no registration
Real-time membership status and arrival tracking
NFC tap-to-verify at reception or door
Tap. Verify. Enter.
At reception, VTAP NFC desktop readers connected to the Walletap desktop application let staff verify memberships in under a second. Members simply hold their phone or watch near the reader — membership status, name, and validity appear instantly on screen.
At one location, a VTAP100 PRO standalone reader is mounted at the entrance. It reads the member’s pass, validates the membership, and opens the door automatically — no staff interaction required.
Impact & Outcomes
Increased Member Sign-ups
Pro-Gym noticed a measurable spike in new member registrations. The modern, tech-forward experience became a differentiator that attracted new customers who valued convenience.
Near-Zero Check-in Time
Reception check-ins went from 15-30 seconds of manual lookup to an instant NFC tap. Peak-hour queues were eliminated entirely.
Automated Access Control
The VTAP100 PRO reader at one location enables fully automated entry — members tap their phone, membership is verified, and the door opens. No staff required.
Exceptional Satisfaction
Both staff and members praised the simplicity. Staff no longer deal with lost cards. Members love having their pass always on their phone and Apple Watch.
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